Terms and Conditions

1. Introduction

The terms and conditions of sale detailed below govern the contractual relationship between the User and INOITULOS S.L.. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you INOITULOS SL, as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.

2. Price

The prices indicated on the Site are in Pounds Sterling, Dollars and in Euros and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.

We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.

3. Ordering

There are 3 different methods of payment accepted at the site:

- Credit/Debit Card
- Paypal
- Wire Transfer

The ordering process consists of four easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, you must: - log in; - choose your delivery method;
- accept the general terms and conditions
- select your method of payment.
Once you have chosen your method of payment, you must pay for your order, which legally finalizes the purchase agreement made with INOITULOS S.L..

4. Availability

Please note that we will honor your order while stock is available.

If a product becomes unavailable after your order has been confirmed, we will refund the price you paid for the product within 30 days following the date of payment.

If there are certain products that are temporarily unavailable, we will send the available products and will refund the shipping fees for the rest of the order. If available, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to refuse this offer, we will reimburse the unavailable product. If you wish to return it to us in the conditions outlined in article 9 (right of retraction – satisfied or reimbursed), the return postage will be covered by us.

5. Delivery methods

The products bought on the Site will be delivered worldwide.
Your order will be delivered to the address you indicated when you placed your order.
Your item may be delivered in one of 3 ways:
INOITULOS SL offers several methods of delivery. For further details, please refer to our  delivery page.

If your product is shown to be "in stock" on our website when you place your order, the number of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows:
1. Preparation time (1 to 2 working days) 
2. Delivery time will depend on the zone of delivery. We will indicate an approximate delivery time at the moment of the order.
Dispatch and delivery times are given in working days.

Lost parcels:
INOITULOS SL does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (ex. 7 days with UPS and FedEX). During this period, no reimbursement or re-delivery will take place.

Upon delivery of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it.

Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible.

Returned products can only be accepted for products in their original state, notably with respect to their packaging, accessories and manuals. In the event of non-conformity of the product purchased, the User will have the choice between repair and replacement of the product, except if the desired option has an associated cost that is manifestly disproportionate to the alternative.

6. Right of Retraction

INOITULOS SL allows you 7 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice and a completed and signed return goods voucher.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer's responsibility.

The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

 7 Guarantees and After-Sales Service

All products sold on the INOITULOS SL website, whether they are new or used, come with a legal guarantee concerning product conformity, as outlined in the following legal clauses. The aforementioned guarantee may be used in conjunction with extended warranties.

Pursuant to the legal guarantee concerning product conformity, INOITULOS SL commits to delivering your order in accordance with the provisions of the concluded sales agreement. INOITULOS SL will also take responsibility for any latent defects noticed upon delivery.

To comply with the terms of the contract, products must:
1) Match the description given on the website.
2) Be suitable for the purpose usually associated with such a product, or be suitable with any other purpose required by the customer. The customer will have informed INOITULOS SL of the required purpose before placing their order, and INOITULOS SL will have formally confirmed the suitability of the product.
3) have the features and purpose that customers would expect from such a product, given the product type and description on the website.

If a latent defect is discovered, we will ensure that the faulty product is brought up to code, at no extra charge for the customer.

The legal guarantee concerning product conformity covers all latent defects discovered within 2 years from the date your product was delivered.

The legal guarantee concerning product conformity does not apply in some cases:
- when damage is caused by external factors such as shocks, lightning, power surges, rust and sand.
- when damage is caused by the customer’s non-respect of the manufacturer’s instructions regarding the use and installation of the product,
- when damage is caused by the customer’s misuse of the product
- when the customer is aware of damage to the product at the time of placing their order

Please read the user manual supplied with your product(s) carefully for the exact terms and conditions of the warranty.

In cases where the warranty is not applicable, INOITULOS SL will provide the customer with an estimate repair fee. You have 3 months to accept or reject the quote and pay the amount due. If we do not hear from you within this time, we will assume that you have rejected the quote and abandoned your product. No compensation will be issued.

Our after-sales service will only attempt to send products to customers twice. If we are unable to deliver your parcel on both occasions, (i.e. parcel refused, delivery impossible, etc.) your product will be returned to INOITULOS SL office. After this time, we will assume that you have abandoned your product, and INOITULOS SL will reserve the right to destroy your item. No compensation will be issued.

8. Protection of personal data

Since the details you give us are essential for the processing and delivery of orders, for billing and for the establishment of warranty contracts, failure to provide these details will result in the cancellation of your order.

By registering on the Site, you agree to provide us with sincere and true information as it concerns you.

Communicating false information is contrary to the present General Conditions as well as the conditions of use listed on the Site.

Your personal data, such as name, address and contact telephone number may need to be passed to our suppliers and delivery contractors in order to fulfill your order. Where this is done all data will be handled in accordance with  data protection guidelines.

9. Intellectual ownership

All the content on the INOITULOS SL site (illustrations, texts, names, brand names, images and videos) is the property of INOITULOS SL, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by INOITULOS SL.

INOITULOS SL will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Errors and omissions excepted.

10. Governing Law

These Terms and Conditions are subject to Spanish Law and to the exclusive jurisdiction of the Courts of Barcelona.